Studio Showcase
Lead Triage Desk
an assistant-led intake flow that sorts new enquiries before human review.
AI & Automation · B2B Services
The brief
A clear idea, useful outputs.
an assistant-led intake flow that sorts new enquiries before human review.
Automation is introduced where it reduces repetition, while the design keeps escalation, review and ownership visible.
Deliverables
- Workflow map and decision points
- Assistant or automation interaction
- Human-review safeguards
- Implementation notes for a future build
Independent studio work exploring creative and technical capabilities.